Returns & Refunds

Should you be dissatisfied with your order or wish to order a different item, please feel free to contact us at any time.

For defective, missing or incorrectly delivered items, please contact our customer service by email before returning the item:

📧 support@shopmaharani.com

We will address your request as quickly as possible and find a solution together.

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Right of withdrawal (14 days)

You have the right to cancel your order and request a return within 14 days of receiving the goods .

To be eligible for a return, the item must:

• be unworn and unused

• are in their original condition

• Returned including original packaging and any labels.

• with proof of purchase or order confirmation
  
  

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Request a return

To initiate a return, please contact us in advance via email at:

📧 support @shopmaharani.com

After reviewing your request, we will send you further information about the return .

Unfortunately, we cannot accept returns sent without prior request to us.

If you have any questions about returns, please feel free to contact us at any time.

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Damaged or incorrect items

Please check your order immediately upon receipt .

Should an article:

• damaged

• faulty

• or may have been delivered incorrectly

Please contact us immediately so that we can review the case and find a suitable solution for you.

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Items excluded from exchange and return

The following items are excluded from exchange or return:

• Personalized or custom-made jewelry

• Gift cards

• Hygiene or care products (if applicable)

If you have any questions about a particular product, please contact us before purchasing.

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exchange

Unfortunately, a direct exchange is not possible.

The fastest way to get a different item is:

1. Return of the original item

2. After the return has been confirmed, place a new order .

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Right of withdrawal for orders within the European Union

For orders with a delivery address within the European Union, the statutory 14-day right of withdrawal also applies, regardless of the reason.

The same applies here:

• The item must be unworn, unused and in its original condition.

• Original packaging and proof of purchase are required.

Refunds

Once we have received and inspected your return, we will inform you by email about:

• the receipt of goods

• the approval or rejection of the refund

If a return is approved, the refund will be automatically processed via the original payment method within 10 working days .

Please note that depending on your bank or credit card provider, it may take a little longer for the amount to be visible in your account.